Frequently Asked Questions

Pricing & Orders

Are online & in-store prices the same?

Product selections, prices & offers may vary from in-store shopping.

Can I use my Sewciety Card for discounts online?

The Sewciety Membership enables customers to get exclusive in-store discounts & collection updates.

What if I want to speak to someone?

We want to speak to you too! Please send any order related queries to


How long do deliveries take?

Due to the current state of emergency ocean, rail and road transport has been affected. Unfortunately changes in service levels are unavoidable.  Thank you for your understanding.

How are the shipping charges calculated?

Shipping charges will be calculated based on the weight of your complete order during checkout. Completed orders will ship using Purolator, the courier counterpart to Canada Post for fastest delivery where possible.

Returns and Refunds

How do I return a product?

All sales are final: there are no returns, exchanges or refunds. Due to stock levels some items may be unavailable or substituted.